Privacy Policy

Remedium Partners Privacy Policy

1. INTRODUCTION

Remedium Partners Limited, is part of the M3 Group of Companies (referred to as “Remedium”, “The Company”, “we”, “us” or “our” in this privacy policy). This privacy policy describes how we process personal data through your use of our site www.remediumpartners.com or Services provided by Remedium Partners including any information you may provide through our site, when you purchase a product or service, sign up to our newsletter, register for job opportunities or take part in a prize draw or competition, and information that we may obtain about you from other sources. The statement below describes what data we will obtain, how the data is used and how the data is protected.

By providing us with your data, you warrant to us that you are over 13 years of age.

If you have any questions about this privacy policy, please contact our Data Protection Officer:

Email address: dpo@remediumpartners.com

This Privacy Policy was updated on 17^th January 2025.

 

2. WHAT DATA DO WE COLLECT ABOUT YOU

We may process certain types of personal data about you as follows:

• Identity Data may include your first name, last name, title, address
• Contact Data may include your billing address, delivery address, email address and telephone numbers.
• Technical Data may include internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
• Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
• Candidate Data may include passport info, Visa info, photos, evidence of accreditation, national insurance numbers, nationality, ethnicity.
• Usage Data may include information about how you use our website, products and services.
• Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

 

Sensitive Data

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Where required to provide you with a Service, we will collect sensitive data only with your explicit consent.

 

We do not collect any information about criminal convictions and offences.

 

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

• Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
  • Contact us as a candidate;
  • create an account on our site;
  • upload CV;
  • give us feedback;
• Third parties or publicly available sources: We may receive personal data about you from various third party retailers; and/or
• IT and analytics providers.

 

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests .
• Where we need to comply with a legal or regulatory obligation.
• Where you have provided your consent.

Where we process your personal data with your consent, you have the right to withdraw consent at any time by emailing us at data@remedium.com.

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at data@remediumpartners.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity

Purpose/Activity	Type of data	Lawful basis for processing
To register you as a new candidate	(a) Identity (b) Contact	Performance of a contract with you
For Clients, to process placements including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests to develop our products/services and grow our business
Marketing communications	You will receive marketing communications from us if you have requested information from us or purchased goods or services from us; or if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and in each case, you have not opted out of receiving that marketing.	We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by using the unsubscribe in each communication or by contacting us using the details in section 10.

 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose or by seeking further consent from you.

 

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

• Affiliates of Remedium to whom it is reasonably necessary or desirable for us to disclose the personal data. Remedium is a member of the M3 Group, and we may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
• Service providers that Remedium has retained to perform services on its behalf, such as, but not limited to, IT service providers. Service providers are not permitted to use the personal data for their own purposes and are prohibited from onward transfer of the personal data without our written consent in each instance
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
• Law enforcement and other government authorities if required by law or reasonably necessary to protect the rights, property, and safety of others or ourselves. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
• Financial transactions relating to our website and services may be handled by our payment service providers. We will share transaction data with these service providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints or queries.
• With your consent, we may disclose your data to one or more selected third-party organisations including our Clients or Partners for the purposes of the third-party organisations offering relevant products and/or services to you.

 

6. INTERNATIONAL TRANSFERS

We host data in the UK, EU and India and work with Clients worldwide.

Should there be a requirement to transfer UK or EEA personal data to a country outside of the UK or EEA for any purpose listed in section 5, we will do so only with an appropriate safeguard in place, namely either an adequacy decision provided by the UK or EU or Standard Contractual Clauses. Further details can be obtained by contacting us.

 

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

 

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-the-public/

If you wish to exercise any of the rights set out above, please email us.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at data@remediumpartners.com

 

10. CONTACT DETAILS

London

Remedium Partners,

6th & 7th Floor,

3 Moorgate Place,

London EC2R 6EA

+44 203 907 9000

Mumbai

309, Lodha Supremus – 1, Road No. 22, Wagle Industrial Estate,
Thane West, Mumbai – 400604

+44 203 815 5122

Email: data@remediumpartners.com

 

11. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

12. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.