Financial and Commercial Roles and Responsibilities

Remedium have designed this document to outline good practice and to ensure the clients that we work with understand our commercial and financial model and can therefore benefit from our services without ambiguity around services, payment and commercial terms.

Additional Services

For clients who agreed to and have not opted out of our additional services under the HTE-TWS2-1A.022 and HTE-TWS2-1B.022 agreements, these services have been automatically rolled over as part of the TWS III framework. Fees for these services will continue to apply until we receive explicit confirmation from an authorised Trust representative to opt out of the fees, either for a specific candidate or for the Trust as a whole.

Remedium Partners offers high-calibre recruitment services, featuring a world-class digital relocation platform supported by a dedicated onboarding specialist. In addition, we provide a CPD-certified communication course tailored for our international doctors, designed to facilitate their seamless integration into the UK’s medical ecosystem.

These additional services contribute significantly to the overall experience for the candidate, which in turn helps ensure a successful long-term placement.

International Candidate

International Candiate Services	Fee (ex VAT)
Digital Relocation Platform	£1,500
CPD Accredited Induction Course	£1,000

UK Candidate

Candidate Services	Fee (ex VAT)
Digital Relocation Platform	£1,500

Responsibilities

Area	Remedium's Responsibility	Trust's Responsibility
Terms of Engagement	To ensure that the Trust is aware of all commercial options including our frameworks or standard terms and conditions. To present and explain the relevant terms of engagement and pricing. To engage relevant third parties, such as the chosen framework to draw up terms. Or to send terms or agreements directly to the Trust for signature.	To have read, understood and signed the terms of engagement. Remedium reserves the right to revert to uncontracted terms of engagement if terms are not formerly signed. Remedium are not obligated to provide rebate/ credit for a placement that does not have a relevant signed agreement to refer back to. This should be in place prior to progressing any workstreams with Remedium.
Purchase Orders	To request the purchase order in good time, in adherence to the commercially agreed terms with the client.	To provide the correct purchase order in a timely manner to ensure that any invoice is paid on time. For RPO services, a purchase order should be provided in advance of any work commencing.
Invoicing	To ensure that any invoice raised is correct and entirely aligned to the terms of engagement and/or signed proposal documentation in place with the trust.	To ensure that the invoice is paid on time, in line with standard 30-day payment terms.
Communication	To ensure that the trust receive timely and relevant communication to resolve any queries relating to our service and resulting costs.	To ensure that Remedium receive timely and relevant communication to resolve any queries relating to our service and resulting costs.

Invoice & Rebates Charter:

1. We respect the National Health Services Trust’s (NHS) “No PO, NO Pay” policy. (PO = Purchase Orders)

2. To fully adhere to the policy mentioned in 1 above, we require Purchase orders to be raised at the point a clinician accepts the job (Job acceptance). This is effectively the point the Trust confirms the services have been rendered with an offer letter.

3. If the PO is not provided per 2 above, this does not hinder our finance department from sending an invoice on completion of the Occupational Health (OH) check by the candidate. This is the point our relocation services effectively finish as it is up to the Trust to agree a start date with the candidate.

In the unlikely event a candidate withdraws from a job offer and a Purchase Order has been raised by the Trust. We will inform the Trust of this withdrawal and the need to cancel the purchase order.

4. We respect and adhere to the 30-day invoice payment period per the framework terms agreed with the Trust. This means all invoices must be paid within 30 days of the invoice date.

5. Any queries in relation to an invoice must be raised with 14 days of the invoice date.

6.We will always work with the Trust to ensure all queries are resolved before the invoice due date (Invoice date + 30 days) to ensure on-time payment.

We reserve the right to charge statutory interest on invoices not paid within 30 days. The statutory interest rate is 8% plus the prevailing Bank of England base rate on the date the interest is charged and continue daily until all debts are cleared.

7. We will not usually raise interest charges until all avenues of communication are exhausted. If the debt remains unpaid 45 days after the invoice date, all debt on the Trust’s account will be escalated to the Trust’s Chief Finance Officer / Finance Director, with interest and debt collection charges as appropriate.

8. If the debt remains unpaid after 60 days, a further escalation to the Trust’s CEO will be effected with updated Interest and debt collection charges.

9. In the unlikely event a debt remains unpaid after 75 days, the debt will be handed over to our legal team and debt collectors. This is will come with court and debt collection officer’s fees, which will further increase the Trust’s debt.

10. Any rebates raised will be done so via a credit note with the credit offset against future invoices. Any credit notes not utilised by the Trust after 9 months of being raised will be written-off and it will be at Remedium’s full discretion whether to reinstate such credit if requested by the Trust.

Useful Contacts:

Holly Flynn – Operations Manager – hollyflynn@remediumpartners.com – 0776 766 3241

Suveer Gill – BD Director – suveergill@remediumpartners.com – 0776 066 7454

Adebayo Tunwase – Fin. Controller – Adebayotunwase@remediumpartners.com – 0791 855 9733

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